Networking Now

Ok so I dont know what is worst, speaking to people in Indian call centres or spending 2 and half hours trying to get through to my car insurance company(call centre in the UK).

Has anybody else experinced this?

I complained this morning when I finally got through and it was as if I hadnt even told her about my problem(she skipped the question within seconds)

I basically purchased a new car yesterday and in order to drive it home needed to change my insurance, I rang from the Garage at 6.30pm last night and stayed on the phone till 7.30pm then hung off.
I tried again at 8.30pm as they were open until 9pm(I was cut off bang on 9pm)
I tried this morning at 8.30am until 9.30am.
I tried again and 10am and finally got through yipeee!!!

After all this I had to leave the car behind last night and now have to go back at lunch time

In this day and age you would think that these large companies would offer better customer service. Instead of saying I already had a policy I clicked the button that represented getting a new quote thinking they would answer as they would want the new business, guess I was wrong(still no answer until this morning)

All I can say is if I ran my business in that way I wouldnt last 2 minutes.
Hope nobody else experiences this.

Craig

Exactly, could not agree more! We have not had a recession but a cull, businesses that do not offer the service we offer as SME's should not be trading, simple!

On the other side, I have rang CYTANet three times with issues on my broadband and emails (all my fault) and all three times it was solved with a smile, and guess how many buttons I pressed to get through to a voice? 2, one for English, the next for technical, and answered straight away! (Cypriot Company)

Yes, I think just about everyone has experienced this... it's a shameful example of where large companies make a lot of savings, on call centre staff. Remember to weigh up your customer experience with the profitability of the company in question. I'm not saying a struggling company has good reason to piss you off, but if it were a choice between good value, good cover & supporting a struggling company and staff in the *UK* economy OR the alternative, I know who I'd choose.

On the other hand, if the company is stupidly profitable, then they're taking advantage of their customers if they're not offering first rate service. Simples.

Its definitely shameful - I sometimes wonder if it's really just the "It doesn't matter - we're big - there are plenty more customers" attitude kicking in. To us smaller guys, every client is important - even if their project is only a small one, word of mouth is a winner (or a killer if you get things wrong).

I'm susprised to hear it was Direct Line, though - I used to use them (up until about 2 years ago) and they were always absolutely brilliant!