Networking Now

I can't believe there are no posts on this subject surely this is one of the most important parts of business. Customer service is key to maintaining consumer confidence, there's another thread on this forum reference outsourcing and not trusting other companies as they let you down, thats down to there customer services. Customers rule end of story they are the reason we are in business and stay here. Kip you seem to have a background in this, surely you have words of wisdom to spread to all your good posties.

I have had so much customer service training over the years from the warm fuzzies and cold pricklies training at my Woolworths Saturday job to TSB and BMW training programmes. I honestly think it doesn't matter how many training courses you attend, Customer Service boils down to how important someone is to you, and also to how you were brought up. (Ducks as all the experts probably disagree madly).

I was brought up to believe that you respect others, that you were honest with people, that if you said you were going to do something you did it, and that you treat others as you would like to be treated.

Perhaps I am old school in that respect.

When I work for a Client, or an employer, I have always adopted the approach that I work for that business as if it were my own, I treat their Client's as if they were my own.

I am sure we can all find examples of appalling customer service, and people always seem happy to share them, but how often do we hear about good customer service or say thank you for it.

The other thing I would like to say is that customer service is not your god given right, if you go into a store, showroom or other business and treat the staff like rubbish dont be surprised if the service is not to your standard.

I would like to hear about good experiences, where people have gone that extra mile, or added that extra touch, those are the experiences I would like to emulate.

couldn't agree more treat others as you would like to be treated yourself.

If anyone likes cycling, hope tech bike conponents give fantastic customer service and a beacon to good british industry.

I can sum up great customer service in one sentence.

"Tell your customers what is happening, not what they want to hear!"

IF I am waiting for something, or something is having work done on it, I do not want to hear, they maybes the ifs etc, I want to know whats happening, if the engineer is swamped, then tell me, if you do not have the parts, then tell me.

I learnt CS when dealing with disabled people and the elderly when I worked as a National Service Manager, these people had the worst end of the stick, if things were not working (scooters, power chairs etc) they were grounded, we complain when a parcel is late, but these poor souls could not even leave the house, sometimes not even get around their own homes without there machines working, I learned, and I learned fast, no BS, if they had to wait a week, shoot from the hip, and tell them exactly why they were stuck in their homes, parts, 3 engineers covering the whole country etc. And I have never had a job that had more perks, I had coffee beans, £20 notes in envelopes, bottles of Remy, cigars, you name it, all sent back with the engineers for 'Chris in the Office', the engineers were usually pissed off by this, as they had done all the work, but the fact remains, I was honest, even if it was bad news.

Say it like it is!

And yes, I also believe its in the way you were raised, Kerri giggles at me sometimes, if we are in a shop and the manners suck, I do not hid my distaste, I often think out loud, and a quiet voice I do not possess!

Well your Customer Service is great Kip, good clear communication and a product delivered in advance of anticipated delivery, but then you know i am a happy customer as I twittered it all over twitter! :lol:

Are you talking about the latest Twitter Background created?

Of course! Well when you say the latest I mean my Twitter background :lol:

maxattitude wrote:I can't believe there are no posts on this subject

I agree. I will make the first (well second) post.

You were the 8th post, where did you get second from? :lol:

Does marketing have anything to do with numbers otherwise i could be screwed if doug thinks the 8th post is the second one, hahahahahah will speak soon doug about your offer.